What information should I include when reporting a problem, and what should I never share?

Include the affected site URL, the page or feature, what you expected, what actually happened, and the steps needed to reproduce it. Add the approximate time and time zone, browser or device, the exact error message, and whether the problem affects one person or everyone. A screenshot can help after you remove personal data and secrets. For billing, use the secure support channel and a relevant order or invoice reference rather than full payment details. Never send passwords, one-time sign-in codes, API keys, session tokens, private keys, wallet recovery phrases, or unredacted customer exports. Remove sensitive query parameters from URLs and share only the records needed to investigate. Contact Cedros; for an issue with another business's purchases or services, contact that business first.