Notifications

Surface what matters. Send it where you work.

Help the right person notice the work that needs attention. Route customer and site alerts to the channels your team already checks, then tune personal preferences so useful updates are easier to find.

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Make the signal useful

Choose the events your team needs

Enable the notification types relevant to your work, such as new customer activity or completed jobs. Route events according to who needs to respond. A shared destination helps the team see incoming work without requiring everyone to watch the admin workspace.

Send alerts where people already work

Connect email, Slack, Discord, or Telegram destinations using the channel’s supported setup. Keep team destinations for shared work and personal destinations for individual updates. Choose a channel that suits the urgency and the people responsible for the event.

Tune your personal notification policy

Select personal event types, minimum severity, and quiet hours. Adjust these preferences as your role or workload changes. The controls help keep routine activity from overwhelming the updates you rely on to take action.

Return from the alert to the work

Use an alert’s link to open the relevant Cedros record when available. Read and acknowledgement state help you manage notifications inside the workspace as well. Keep the event connected to the task, conversation, or customer activity behind it.

See whether a destination is ready

Review channel configuration and delivery status to identify missing setup or a failed delivery. Test the connection before relying on it for time-sensitive work. Update or disconnect a destination as the team’s tools and responsibilities change.

Choose what deserves your next action

Notifications tell you about events; recommendations suggest work worth considering. Use both to stay aware of the business, then open the relevant record or recommendation to see the context and decide what to do next.

Useful to know

Which destinations are available?

Cedros supports email, Slack, Discord, and Telegram notification destinations. Delivery requires the relevant provider, webhook, or channel credentials and an enabled route.

Can team and personal alerts go to different places?

Yes. Team routes and personal channels are managed separately, so shared operational updates can go to a team channel while personal alerts reach you directly.

Can I reduce notifications outside working hours?

Personal notification policy includes quiet hours and minimum severity, along with event-type preferences. Configure the policy for the signals you want to receive.

Stay close to the work that needs you.

Route useful signals to the people who can take the next step.

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