Support chat

Help customers take the next step.

Help visitors get an answer while their interest is still fresh. Offer AI assistance, live team chat, or both, with a shared conversation history that helps your team step in with the context already available.

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Cedros support inbox with example conversations and an AI-to-human handoff. /media/objects/9a4c293de52c5e9b0ad52744c10a01d94ccb5b4ecc04a5ec618315f30dc56742/retained/b283eeec-7cda-55ee-8060-05f8f3a7745b/assets/2026/09/a2f7a675-c7c9-4ca9-a611-6fca11171b15.webp Real Cedros interface · example workspace data

Useful help, with context intact

Help visitors with the information you publish

Configure the approved content and guidance available to the support assistant. Let visitors ask about an offer, find an explanation, or understand the next step on the website. Keep those sources current so support can reflect the business customers actually see.

Bring a person into the same conversation

Use live-only, AI-only, or combined support according to the service your team offers. A teammate can take over from AI, reply in the visitor’s thread, and hand back when appropriate. The conversation remains available through the handoff.

Give the team a manageable queue

See waiting, active, and resolved conversations, with priority and assignment information. Search by visitor, route, subject, or message text to find the thread you need. Assign a conversation, change its priority, or resolve it as the team works through the queue.

Shape the support experience for the site

Choose where chat appears, edit the public copy, and add quick prompts for common questions. Configure the live-chat capacity and rating prompt to suit your team. Support can be present on the pages where help is most useful while visitors continue browsing normally.

Use customer questions to improve the website

Review conversation history, ratings, and available support analysis to find recurring questions. When the same uncertainty appears repeatedly, improve the relevant page, FAQ, or documentation. The support inbox becomes useful evidence for better content as well as a place to reply.

Offer a service your team can maintain

Set the mode, AI provider, approved knowledge, and handoff behavior for the experience you want to deliver. Review readiness and queue state before enabling it for visitors. Your team can adjust the setup as support demand and availability change.

Useful to know

Can I use human chat without AI?

Yes. Live-only mode lets your team handle visitor conversations. AI-only and combined AI-and-live modes are also available.

Can a teammate take over an AI conversation?

Yes. Take over the thread, assign it, and send a visitor-visible reply. The existing messages stay available, and the conversation can be handed back to AI where appropriate.

Can I choose which pages show chat?

Yes. Visibility settings include page scope and paths, along with public copy and quick prompts.

Does public support have the same access as my private assistant?

Public support uses its configured sources and capabilities. Private administrative tools have separate permissions; set up support with the information and actions intended for visitors.

Keep the answer close to the business.

Bring support, published knowledge, and customer work into one workspace.

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