Support chat

Help customers take the next step.

Give visitors a place to ask questions while keeping human help available. Cedros support connects the conversation to approved website content and the team managing the customer experience.

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Cedros support inbox with example conversations and an AI-to-human handoff. /media/objects/9a4c293de52c5e9b0ad52744c10a01d94ccb5b4ecc04a5ec618315f30dc56742/retained/b283eeec-7cda-55ee-8060-05f8f3a7745b/assets/2026/09/a2f7a675-c7c9-4ca9-a611-6fca11171b15.webp Real Cedros interface · example workspace data

Useful help, with context intact

Answer from approved information

Configure the published sources and support guidance available to the assistant. Keep the information current so replies can reflect the offer customers see on the website.

Make human help available

Use the supported human and AI support modes for your team. Configure the handoff experience for questions that need a person or information the assistant cannot provide.

Work the conversation inbox

Review the visitor, conversation status, and relevant context. Assign or take over supported conversations and keep the thread available to the person responding.

Learn from recurring questions

Review support activity and available analysis to find unclear explanations or missing content. Use that evidence to improve pages and documentation as well as individual replies.

Keep the website familiar

Visitors can browse and use the site without starting a conversation. Support adds a useful path; it should not become a barrier to finding the offer or completing an action.

Configure the service you can deliver

Set providers, knowledge, permissions, and team availability to match the support experience you intend to offer. Check the public experience when AI or a team member is unavailable.

Useful to know

Can I offer support without forcing visitors to use AI?

Yes. The site remains a normal website, and support can include human help.

Can the assistant use private owner tools without restriction?

No. Public support and private business operations have different access requirements. Configure the intended sources and capabilities.

Is this a full enterprise help-desk suite?

Cedros provides website support and related tools. Evaluate any specialized ticketing, service-level, channel, or reporting requirements separately.

Keep the answer close to the business.

Bring support, published knowledge, and customer work into one workspace.

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