Cedros vs LiveChat
LiveChat combines live chat, a shared inbox, supported messaging channels, reporting, and AI assistance. Cedros includes website support alongside publishing, customer records, and business tools. Compare the support workspace and the website you need to operate.
Reviewed October 3, 2026 · Features depend on plan, configuration, and installed extensions
Cedros
Choose Cedros when chat, pages, CRM, and email should be maintained together, with an assistant that can use approved context.
LiveChat
Choose LiveChat when your existing website works well and a dedicated chat product is what your support team needs.
| Capability | Cedros | LiveChat |
|---|---|---|
| Website publishing | Includes website hosting and page, blog, and docs publishing. | Add LiveChat to an existing site; keep your website/CMS separately. |
| Support channels | Website chat and a separate shared email inbox; assess external messaging requirements separately. | Live chat and a shared inbox for supported customer messaging channels. |
| Human-team tools | Assign site conversations, set priority, resolve them, and collect optional visitor ratings. | Agent workspace with routing, team tools, conversation handling, and reporting. |
| AI support | Enable AI replies or AI with human handoff using configured sources and AI capacity. | LiveChat AI assistance and Text AI Agent offerings have product- and plan-specific capabilities. |
| Knowledge and content | Maintain website explanations, public docs, and approved support knowledge in Cedros. | Connect the relevant website/help content to the selected support or AI product. |
| Customer follow-up | Profiles, forms, email campaigns, booking, contracts, and tasks accompany site support. | Connect CRM and other business tools through supported integrations. |
Your team maintains service details and published explanations in Cedros. The assistant can use approved knowledge to help visitors understand what your business offers.
Clear pages, accessible forms, and a straightforward next step remain essential. An assistant adds help; it does not replace the customer’s familiar way of using a website.
If only the chat layer needs work, a dedicated product may be the simplest choice. If your website and the work behind it need a better foundation, Cedros deserves a closer look.
Choose live team chat, AI support, or AI with a handoff to your team. Assign conversations, set priorities, track their progress, and collect optional visitor ratings. You control where chat appears and which knowledge it uses. Visitor support stays separate from your private assistant’s business access, and AI replies use your configured AI capacity.
For Cedros, include the website plan, traffic and storage capacity, AI usage, email volume, required extensions, and any charges from your own providers. For LiveChat, include agent access, channels, the selected AI product, usage, and your existing website/customer services. A chat-only change and a website rebuild have different scopes.
No. It is a website platform with an assistant and connected business tools.
Yes. Support includes AI and human chat; configure the experience and access for your team.
No. Compare the routing, reporting, channels, and integrations your support team relies on.
6 resources to explore
Reference
Choose AI or team support and configure conversation handoffs.
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Features and setup details from the product’s own documentation.
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Official description of routing, agent groups, supervision, and reporting.
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Plans, included capacity, and provider options.
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Drafts, previews, revisions, scheduled publishing, and linked shared page templates.
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Customer activity, conversations, campaigns, records, tags, and team notes.
Build the customer experience with support in the same system.
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