Cedros vs Tidio
Tidio focuses on chat and customer-service automation. Cedros brings AI and human support into a website platform with publishing, customer records, and business tools.
Reviewed October 3, 2026 · Features depend on plan, configuration, and installed extensions
Cedros
Choose Cedros when you want the website, its knowledge, and customer work managed together.
Tidio
Choose Tidio when Lyro, Flows, and its service workflows address the specific support need on your existing site.
| Capability | Cedros | Tidio |
|---|---|---|
| Website publishing | Includes website hosting and page, blog, and docs publishing. | Add Tidio to an existing site/store; keep the website/CMS separately. |
| Support channels | Website chat and a separate shared email inbox; assess external messaging requirements separately. | Shared inbox supports chat, email, and supported social/messaging channels. |
| AI and human help | Live-team chat, AI replies, or AI with human handoff; configure public sources and capacity. | Lyro AI Agent, Flows, and human-agent tools cover automated and assisted support. |
| Team handling | Assign site conversations, set priority, resolve them, and collect optional visitor ratings. | Ticketing, operator assignment, and service workflows organize chats and emails. |
| Store actions | Configured Shop and Pay extensions provide commerce; verify any actions exposed to visitor support. | Supported store integrations and Lyro actions connect service workflows to commerce data. |
| Customer follow-up | Profiles, forms, email campaigns, booking, contracts, and tasks accompany site support. | Use Tidio’s service tools and connected business applications for the required follow-up. |
The site and the assistant should tell the same story. Cedros keeps publishing and approved business knowledge in the workspace supporting the conversation.
A clear booking page, form, or product explanation can be as useful as a chat response. Cedros gives your team tools to improve the surrounding customer journey.
Compare channels, escalation, reporting, and the actual questions your customers ask. A specialist service product may fit even when the website lives elsewhere.
Choose live team chat, AI support, or AI with a handoff to your team. Assign conversations, set priorities, track their progress, and collect optional visitor ratings. You control where chat appears and which knowledge it uses. Visitor support stays separate from your private assistant’s business access, and AI replies use your configured AI capacity.
For Cedros, include the website plan, traffic and storage capacity, AI usage, email volume, required extensions, and any charges from your own providers. For Tidio, include agent/service features, Lyro and Flows capacity, channels, and the existing website/store. Compare the exact support workload and handoff requirements.
No. It is a website platform with support and connected business capabilities.
Yes. Cedros support includes human and AI chat, with configuration for your team and audience.
No. Set up the provider, sources, permissions, and available AI capacity.
5 resources to explore
Reference
Choose AI or team support and configure conversation handoffs.
Reference
Features and setup details from the product’s own documentation.
Reference
Plans, included capacity, and provider options.
Reference
Drafts, previews, revisions, scheduled publishing, and linked shared page templates.
Reference
Customer activity, conversations, campaigns, records, tags, and team notes.
Bring the website and the help behind it into one workspace.
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