Use Monetization → Transactions → Disputes to review payment disputes and track their status. To respond, open the dispute with your payment provider and follow its instructions before the response deadline.
Cedros shows the saved dispute details. It has no evidence upload or response form, and changing a status here does not respond to the dispute or move money.
Find and identify the dispute
- Open Monetization → Transactions and select Disputes.
- Start with All statuses. You can filter to Needs response, Under review, Won, or Lost, but early warnings may only appear under All statuses.
- Compare Amount, Reason, Source, and Created, then choose View beside the dispute. Use Previous and Next to review more results.
- Check the available Order ID, Charge ID, and Payment intent references against the original purchase and the provider's record.
The displayed dispute ID is shortened. Use the payment references to locate the full dispute in your provider account; ask your administrator for help if those references are missing. See Reviewing payments and orders.
Confirm the amount and currency with the provider before acting. Amounts for currencies that do not use two decimal places may display incorrectly in this Cedros view.
Respond with your payment provider
For Stripe disputes, open the matching dispute in the Stripe Dashboard. Check the claim, response deadline, and required evidence there. Cedros does not display that deadline, so check Stripe directly even if the Cedros list looks clear.
Stripe lets you accept a dispute or counter it with evidence. Follow its prompts and choose evidence relevant to the stated reason. Review everything before final submission: Stripe allows one submission, which cannot be edited afterward. Follow Stripe's dispute response guide.
Keep the order receipt and relevant customer correspondence available so you can answer the specific claim accurately. For a dispute from another source, follow that provider's instructions.
After submitting, confirm receipt in the provider dashboard and continue checking there for the outcome. A status change in Cedros is not confirmation that your response was submitted.
Understand the status
- Needs response: review the provider's instructions and deadline promptly.
- Under review: check the provider for progress and the final decision.
- Won or Lost: compare the outcome with the provider's record, including any related funds movement.
- Warning statuses: open the provider record to check what action is needed. These may appear before a formal dispute and are not all included in the individual status filters.
Use the provider's record to resolve any disagreement between the two screens. Return to the Cedros list and reopen the dispute to check its latest saved status; an already open detail view may be out of date.
Record a status change only when needed
Provider updates may already keep the dispute current. If the status appears wrong, ask your administrator to check it before changing it manually.
When your administrator has confirmed that a manual correction is appropriate:
- Open the dispute and verify its payment references and current provider status.
- Under Update status, select the confirmed status.
- Choose Update and wait for Updating… to finish. There is no separate confirmation dialog.
- Check the status badge, then choose Back to disputes and reopen the record to confirm it saved.
The menu includes choices that may not be allowed from the current status. For example, Needs response can move to Under review or Lost; Under review can move to Won or Lost. You cannot jump directly from Needs response to Won, move backward, or reopen a final status here.
If the confirmed provider outcome cannot be saved, ask your administrator to correct the record. Do not select an inaccurate intermediate status to force the change. A premature final status can also prevent later provider updates from being applied.
Choosing Won does not win a dispute. Updating this record does not submit evidence, accept the provider's claim, refund a payment, or return disputed funds.
Read the list and counts correctly
The summary cards describe the currently loaded page, not your entire dispute history. Needs response also counts early warnings awaiting a response, although its filter does not include those warnings. Use All statuses when checking for outstanding work.
The list starts with recent disputes. Sortable headings reorder the current page, and there is no search box. If Next takes you to an empty page and the page controls disappear, change the Status filter or reload to start again.
For deadlines, complete history, or financial reconciliation, check the provider's records as well as Cedros.
Fix missing records or update problems
- Disputes is missing: ask your administrator to check your permissions and payment setup.
- A dispute is missing: select All statuses and check other pages. If the provider has it but Cedros does not, give your administrator the provider's dispute and payment references.
- The list or details fail to load: use Retry where available, or reload and reopen the dispute. Previously displayed rows may remain after a failed refresh.
- A status change does not save: reopen the record to confirm its current state, then ask your administrator to check the allowed change and your access. A failed update may leave the detail view unchanged without showing an error there.
For help, provide the payment references, provider status, intended action, deadline if relevant, and visible error. See Getting help and reporting a problem.