Cedros Documentation
Forms and customer support
Updated Oct 2, 2026
Adding a form to your website
Link to a full-page form or embed a saved form in a page, publish the placement, and verify a real submission.
Forms and customer support
Updated Oct 1, 2026
Adding support chat to your website
Set up your website chat bubble, choose AI or team replies, customize greetings and quick actions, control page visibility, and test the experience.
Forms and customer support
Updated Oct 1, 2026
Creating a contact or inquiry form
Create a contact or inquiry form, add questions, set required answers, make it live, share its link, and confirm submissions are saved.
Forms and customer support
Updated Oct 1, 2026
Designing a form and thank-you screen
Choose a full-page form layout, adjust its image and spacing, write the thank-you message, and preview both screens before saving.
Forms and customer support
Updated Oct 1, 2026
Finding and managing form submissions
Find form submissions, review saved answers, reply by email, and update read or follow-up status one at a time or in batches.
Forms and customer support
Updated Oct 1, 2026
Fixing a form that isn’t receiving submissions
Troubleshoot unavailable forms, validation and connection errors, missing responses, and mailing-list issues, then verify a real submission.
Forms and customer support
Updated Oct 1, 2026
Reviewing support performance
Understand support metrics, review repeated questions and sentiment, follow up on conversations, and check analysis freshness and usage.
Forms and customer support
Updated Oct 1, 2026
Setting up personal and team notifications
Connect notification destinations, choose personal and team alerts, set quiet hours, and verify delivery or troubleshoot missing updates.
Forms and customer support
Updated Oct 1, 2026
Taking over a support conversation
Find waiting support chats, take ownership, reply to visitors, coordinate with teammates, hand back to AI, and resolve or reopen conversations.
Forms and customer support
Updated Oct 1, 2026
Teaching support AI about your business
Improve support AI answers with published FAQs and docs, source choices, clear instructions, accurate business details, and practical visitor-chat tests.